General Library Rules

• Mobile phones should be switched to silent or off mode. Only texting is allowed.
• Eating, drinking and smoking are not permitted in the library.
• Only food and drinks purchased from the cafe may be consumed within the LearningHub area.
• Mutilation and theft of library materials are serious offences. Appropriate action will be taken against offenders.
• All library users should dress appropriately and conduct themselves with decorum.
• In compliance with the Personal Data Protection Act (PDPA), NIE Library will cease the acceptance of NRIC for verification from 1 Sep 2019 onwards. Please present your library card to enjoy your membership privileges in the Library. 

Borrowing

• Membership is non-transferable. 
• Members should check the condition of the materials for missing pages, missing discs or other items before leaving the library. 
• Members using self-check machines should retain the checkout receipts as proof of borrowing.

Returning

• All items must be returned or renewed before the due date. 
• Fines are imposed on the next working day after the due date of the item. 
• All items may be returned through the 24-hour Auto Bookdrop or Book Return Bin located beside Service Point. 
• Items should not be returned directly to the shelves.

Renewals

• Renewals are not allowed when there are outstanding reservations.
• Please check that all materials are properly renewed as users are still liable for fines of any overdue items.
• Telephone renewals will not be accepted. 
• Loans may be renewed at Service Point, Library catalogue or self-check machines.

Reservations

• Reservations can be placed for a book item located in Lending and Non-English Collection.
• Each member may reserve a maximum of 2 titles.
• You will be notified via email if your email address is provided. Otherwise, you will be notified by mail, once the book is available.
• The reserved item will be held for 7 days from the date of notification
• Reservation will lapse after 7 days.
• The reserved item(s) can be collected at Service Point or Smart Locker. 
• All reserved items must be collected personally.

Recalls

• All materials are subject to recall if they are urgently needed. 
• A recall email or letter to the borrower initiates an early return of the item immediately or within a specified period of time. 
• Overdue fines for recalled items are currently charged at $1 / day / item after the recall due date.

Lost or Damaged Items

• Members are liable for the loss or damage of library materials that are borrowed under their account.
• See here for the amount payable for lost or damaged items.

Loss of Cards

• Members must report loss of membership / staff card at Service Point immediately to prevent unauthorised use of the card. 
• Members will be liable for all loans recorded under their account before receipt of the report by NIE Library.